Shipping & Exchanges

Shipping Information

Once your order has been confirmed, our team will dispatch it within 2-3 working days. Depending upon the city, it usually takes 5-6 working days to be delivered. Tracking details will be shared as soon as we have dispatched the order for a hassle-free experience.

Exchange Policy

At ucthedesignatelier, we strive to provide a hassle-free exchange experience for our customers. We aim to build trust and confidence by offering a clear and straightforward exchange process.

Once the customer has bought the product, it is considered a final sale. No returns will be accepted. If you have received a damaged product, you can contact us within 7 days of the delivery date to qualify for an EXCHANGE. In case you qualify for a refund, you can expect it to reflect in your account in 3-4 working days.

Privacy Policy

This privacy policy sets out how UC - The Design Atelier uses and protects any information you give on www.ucthedesignatelier.com when using this website. UC - The Design Atelier is committed to protecting your privacy, subject to the terms of the ‘Security’ Clause below. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used by this privacy statement. UC - The Design Atelier changes this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.

How we use cookies:

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ucthedesignatelier@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at ucthedesignatelier@gmail.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Exchange Policy

UC - The Design Atelier makes available information and materials on its website www.ucthedesignatelier.com subject to the following terms and conditions (Terms of Use). Your use of www.ucthedesignatelier.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. UC - The Design Atelier reserves the right to change these Terms of Use periodically without prior notice.

In these Terms and Conditions, the user of the Website is referred to as "you" or "your" and the provider of the website is referred to as “UC - The Design Atelier ”, "www.ucthedesignatelier.com ", "we", "us" or "our".

We only make use of reliable courier companies and/or Speed Post. UC - The Design Atelier is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of UC - The Design Atelier. We shall endeavour to ensure the timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of UC - The Design Atelier , including but not limited to poor courier services in the delivery area, inaccessibility of the delivery area, force major events as laid out hereinafter,

Currency Transactions

All transactions are processed in Indian Rupees (INR).

Processing Orders

Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. Please write to us at ucthedesignatelier@gmail.com for any queries and we will respond as soon as possible.

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.

Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.

Limitation of Liability

Given the unpredictability of technology and the online environment, UC - The Design Atelier does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions outlined in this legal notice and that access is undertaken at your own risk. UC - The Design Atelier shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavour to present the most recent, accurate, and reliable information on our website at all times. However, there may be occasions when some of the information featured on www.ucthedesignatelier.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, or item availability, or in any way affects your order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.ucthedesignatelier.com is listed at an incorrect price due to a photographical error, typographical error or error in pricing information from our suppliers, UC - The Design Atelier shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. UC - The Design Atelier has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card/debit card/bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, UC - The Design Atelier shall issue a credit to your credit card account in the same amount.

Availability, Product Information, Pricing & Colors

At UC - The Design Atelier we go out of our way to give you the kind of distinctive merchandise for which our brand “UC - The Design Atelier” is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.ucthedesignatelier.com is no longer in stock, we make every attempt to remove that item from the website promptly. Most www.ucthedesignatelier.com products displayed on the website are available while supplies last.

Many of www.ucthedesignatelier.com products are manufactured locally. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of colour will be accurate.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, UC - The Design Atelier is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.

UC - The Design Atelier

20 Digvijay Plot - Jamnagar

Gujarat - 361005

Email: ucthedesignatelier@gmail.com

At ucthedesignatelier, we strive to provide a hassle-free exchange experience for our customers. We aim to build trust and confidence by offering a clear and straightforward exchange process.

Once the customer has bought the product, it is final sale. No returns will be accepted. If you have received a damaged product, you can contact us within 7 days of the delivery date to qualify for an EXCHANGE. In case you qualify for a refund, you can expect it to reflect in your account in 3-4 working days.